Apprenticeships Info

We are part of the Department of Employment, Small Business and Training, who oversee the apprenticeship and traineeship system in Queensland.

For apprentices and trainees, we:

• provide information, support and advice about your apprenticeship or traineeship, including
  • your rights and obligations
  • tips and other help to resolve issues
  • support options and referral services
• can help you meet your training contract responsibilities
• support apprentices and trainees with disabilities
• manage and update your training contract
• manage travel and accommodation allowances
• issue completion certificates when you complete your training.

How to contact us

Phone
1800 210 210 (general enquiries)
Open 8.30am to 4.45pm (Queensland time) Monday to Friday.

Email
apprenticeshipsinfo@qld.gov.au

In person
Visit one of our offices

Brochures

We provide the following brochures on Queensland apprenticeships and traineeships to order, free of charge:

• APP001 Apprenticeships Info contact card (March 2018)
• APP006 A–Z of apprenticeships and traineeships (July 2022)
• APP016 Getting started in an apprenticeship or traineeship – information for students, school leavers and jobseekers (June 2024)
• APP017 Take your business further with apprenticeships and traineeships – information for employers (July 2022)

To order, email the following details to apprenticeshipsinfo@qld.gov.au:

• name
• organisation name
• physical delivery address (including suburb and postcode)
• contact phone number
• amount of each brochure required.

Your order will not be processed if the above information is not provided. Allow up to 7 working days for processing of orders. Delivery times may vary according to Australia Post time frames and larger orders may require longer delivery times.